World-wide delivery
Direct or Through a Reseller
No matter where you are we can deliver.
Delivery across the globe
Our exercisers are already shipped to all continents
Service
Our exercisers are highly reliable and are used at home and in rehabilitation centers.
Our design goal of durability is: 6 hours use a day – every day – for 10 years.
Companies within EU with a valid VAT number can purchase without any vat added to the price.
Individuals purchasing for home use in EU are charged VAT for the shipping country.
Customers outside EU can purchase without VAT. VAT/Customs might be added when importing it to the country of destination.
We don´t discount our products at any time, although if you purchase in bulk (25 or 50 exercisers at a time) – Please contact us for a formal quote.
Shipping
Our shipping and return policy
Shipping information
We ship the exercisers fully assembled. The Combi Bike Plus on a pallet ready to use, and the BedBike in a box ready to use.
Please contact us for a detailed quote for shipping.
Before shipping, we always call and ensure the exerciser is the right solution for you. That enables us to have a success rate near 100% even for people we haven’t seen.
Return Policy
We know that many people have bought a lot of equipment that did not work properly. Our exercisers are userfriendly and works surprisingly well for 99% of our customers.
In case it does not work for you, you may return the exerciser to us for a credit, minus 200 Euro / Month and the transport. That is a hassle-free return policy that we are proud to provide – we never get them back !
General questions
We ship to all countries with very few exceptions. (Ex. Russia, North Korea and other banned countries)
Feel free to contact us for an exact shipping quote. When purchasing in bulk we can usually find a cheaper way of shipping – eg. by sea or Truck. We alway strive to find the most environmentally friendly shipping.
If you work with a shipper, you are welcome to pickup the goods her in Denmark where the products are also manufactured.
Our exercisers are made to last. They dont require monthly service even when used many times a day. If they are dropped on the floor they might require service. we will need to have them in our service center here in Denmark for repair. IN certain of our resellers facilities they can provide local repair / exchange of a module. We always strive to find the chepest and most convenient way for service for our customers. Occasionally we send a part and a local bikeshop can change the part.
Our aim is to have satisfied clients. If you don’t love our exerciser, feel free to contact us for a return – if you have had the exerciser for some months we usually return the full amount minus 200 Euro / month and the shipping.